Rutgers.eduIssues accessing Powtoon through Rutgers Canvas
Powtoon, integrated in Kaltura, is inaccessible through Rutgers Canvas. When users attempt to edit a Powtoon in the Powtoon Studio, the user is prompted to open the studio in a … Read More
System Events
Resolved: Editing Kaltura Videos
As previously announced, some users were unable to edit videos in Kaltura. The three-dot menu for Kaltura media, available in Rutgers MediaSpace and the Kaltura integration in Canvas, did not load when viewing … Read More
Alert Ongoing Issues with Editing some Kaltura Videos
A number of users are reporting issues with accessing the three dots menu for Kaltura media available in Rutgers MediaSpace and the Kaltura integration in Canvas. This menu is available … Read More
Canvas Commons Upgrade and Planned Outage
Canvas Commons search will be upgraded on July 7, 2025. The planned downtime will begin at 2 AM ET on July 7, 2025, lasting for 6 hours. With this upgrade, … Read More
Database Maintenance on May 25, 2025 – Rosters will not update
On May 25, 2025, Rutgers University’s Office of Information Technology will be performing system maintenance that will result in a service outage. While the maintenance, which involves a required software … Read More
Issues Resolved for Respondus LockDown Browser and Monitor
As previously posted, there were issues accessing Respondus LockDown Browser and Monitor. Around 2:20 pm, OIT LMS Held Desk received reports that students could not launch Canvas quizzes where LockDown … Read More
Enrollment Issues Resolved
At 3:25 pm, OIT received reports of students were dropped from their courses in Canvas. We identified the process that affected specific Fall 2024 courses. OIT restored course enrollments by … Read More
Turnitin maintenance starting on August 17, 2024
Turnitin has scheduled an 8-hour system maintenance on August 17, 2024, from 9 AM through 5 PM EDT. During this time, services including Turnitin’s Canvas Plagiarism Framework, Feedback Studio, and … Read More
PlayPosit GradeSync Update #2
As previously announced, users are experiencing issues when accessing PlayPosit content in Rutgers Canvas after the May 10, 2024 upgrade to LTI v1.3. Reported issues include and progress made are listed below: … Read More
Resolved: Issues Related to Selective Course Import and Embedded Kaltura Content
Instructure has released a fix relating to an issue when content containing embedded external app content is selectively copied into a new course. The fix has been verified in Rutgers … Read More