System Events Archives - Canvas
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Canvas User Account Update Affecting Zoom Integration

Zoom

Rutgers Canvas Admins made a recent update to some Rutgers Canvas user accounts to bring them in line with best practices for managing Canvas accounts. This had unintended effects on several external applications including Leganto (Reading List), Kaltura, and Zoom.  While issues with Reading List and Kaltura are now resolved, Canvas users who receive an error message in while accessing Zoom … Read More

Kaltura Services are Operating Normally

Kaltura

Starting around 12:35 PM EDT on May 14, 2021, users were unable to play videos in Kaltura via Mediaspace and the integration in Rutgers Canvas. At 2:21 PM, Kaltura support collaborated with external vendors on a resolution and mitigation steps. Playback service was restored for the majority of Kaltura customers by 2:37 EST.  Rutgers Kaltura … Read More

Kaltura Services Unavailable as of 12:35 PM on May 14, 2021

Kaltura

Videos playback in Kaltura Mediaspace and the Kaltura integration in Canvas is currently unavailable.  Users will not be able to Play content mediaspace.rutgers.edu Play Kaltura content embedded on Canvas pages, assignments, or posted as links. Complete Kaltura in-video quizzes. Play content in My Media and Media Gallery in their Canvas courses. Rutgers IT and others are … Read More

Issues accessing Rutgers Canvas

Rutgers Canvas users are experiencing page errors when attempting to access Canvas. Instructure, the parent company of Canvas, first reported issues at 8:48 AM EST. As of 10:17 AM EST – A fix has been implemented and Instructure is monitoring the results. Please check Canvas Status for updates.

Rutgers Canvas is operating normally

Starting around 4:29 EST, users were unable to access Canvas and received heavy load messages and page errors. Instructure, the parent company of Canvas, began investigating the issue and identified the issue. Instructure reported at 4:59 EST that a fix was being implemented. Instructure will continue to monitor the results to ensure no further impact. … Read More

Issues accessing Rutgers Canvas

Rutgers Canvas users are experiencing page errors when attempting to access Canvas.  Instructure, the parent company of Canvas, first reported issues at 4:29 PM EST and is working to resolve this issue.  Please check Canvas Status for updates.  

Kaltura services are operating normally

Kaltura

Starting around 3:57 PM EST, users were unable to access Kaltura via Mediaspace and the integration in Rutgers Canvas.  Rutgers Kaltura admins determined that authentication processes were not operating as expected.  Working with Rutgers IT staff, Rutgers Kaltura admins determined that the authentication issues were isolated to processes provided by Kaltura.  Kaltura support determined the root … Read More

Kaltura Services Unavailable

Kaltura

Kaltura Mediaspace and the Kaltura integration in Canvas is currently unavailable.  Users will not be able to log into mediaspace.rutgers.edu View Kaltura content embedded on Canvas pages, assignments, or posted as links. Complete Kaltura in-video quizzes. Access My Media and Media Gallery in their Canvas courses. Rutgers IT and others are working to resolve this issue. … Read More