System Events Archives - Canvas
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Issues accessing Rutgers Canvas

Rutgers Canvas users are experiencing page errors when attempting to access Canvas. Instructure, the parent company of Canvas, first reported issues at 8:48 AM EST. As of 10:17 AM EST – A fix has been implemented and Instructure is monitoring the results. Please check Canvas Status for updates.

Rutgers Canvas is operating normally

Starting around 4:29 EST, users were unable to access Canvas and received heavy load messages and page errors. Instructure, the parent company of Canvas, began investigating the issue and identified the issue. Instructure reported at 4:59 EST that a fix was being implemented. Instructure will continue to monitor the results to ensure no further impact. … Read More

Issues accessing Rutgers Canvas

Rutgers Canvas users are experiencing page errors when attempting to access Canvas.  Instructure, the parent company of Canvas, first reported issues at 4:29 PM EST and is working to resolve this issue.  Please check Canvas Status for updates.  

Kaltura services are operating normally

Kaltura

Starting around 3:57 PM EST, users were unable to access Kaltura via Mediaspace and the integration in Rutgers Canvas.  Rutgers Kaltura admins determined that authentication processes were not operating as expected.  Working with Rutgers IT staff, Rutgers Kaltura admins determined that the authentication issues were isolated to processes provided by Kaltura.  Kaltura support determined the root … Read More

Kaltura Services Unavailable

Kaltura

Kaltura Mediaspace and the Kaltura integration in Canvas is currently unavailable.  Users will not be able to log into mediaspace.rutgers.edu View Kaltura content embedded on Canvas pages, assignments, or posted as links. Complete Kaltura in-video quizzes. Access My Media and Media Gallery in their Canvas courses. Rutgers IT and others are working to resolve this issue. … Read More

Amazon Web Services Errors affecting Canvas, Kaltura, and other services

As of 11:05 AM EST, Amazon Web Services is reporting increased errors which is affecting services such as Rutgers Canvas, Kaltura, and Respondus Monitor.  Currently this has been mostly in attempts to access New Quizzes but is not limited to that feature of Canvas. Canvas Engineering team is currently working with Amazon to identify and … Read More

Canvas Changes for Spring 2021

This announcement is intended for Rutgers Camden, Newark, and New Brunswick. The message below does not apply to students at Rutgers Biomedical and Health Sciences. Start Date: Monday, November 23rd, 2020 Summary: The Office of Information Technology will be rolling out the next phase in the Transition to Canvas. Starting on Monday, November 23, 2020, … Read More

Canvas Provisioning is the integration between Canvas LMS and Rutgers Course Scheduling and Student Information Systems. The current supported systems are REGIS and BANNER.

The Canvas Provisioning services are developed and maintained by the Office of Information Technology (OIT) – Enterprise Application Services.

 

Canvas Provisioning Process

Canvas provisioning handles the daily creation and management of courses, sections, users, and enrollments in Canvas. This process is handled in 4 separate jobs every morning (7 days a week).

The time schedule below represents when the upload begins, processing times will vary depending on Canvas and how many active terms are running.

  • 7:35AM ET – Upload Courses and Sections
  • 8:00AM ET – Canvas NetID Activation
  • 9:00AM ET – Upload Enroll Instructors
  • 9:30AM ET – Upload Enroll Students (including Mirror Sites)**

** RBHS have multiple terms running at the same time. The Upload Enroll Student uploads a separate file for each term code. It may take up to one hour for this job finished updating in Canvas.


Upload Courses and Sections

The Upload Courses and Sections job extracts active offerings from the Rutgers course scheduling systems and creates a single Canvas course site with one section for each RegIndex/CRN.

  • This job only adds new Canvas sites. This job does not delete Canvas sites if a class is canceled or changed inside the course scheduling system.
  • If a school changes the section number or regIndex/CRN, a separate course and section will be created. The inactive course and section will remain in Canvas.
  • Only the OIT Administrators and Canvas help desk have the permissions to delete courses and sections.

 

Canvas NetID Activation

The Canvas NetID Activation job extracts newly activated or recently updated NetIDs at Rutgers and creates the user account in Canvas. User accounts are set up for active Students, Faculty, Staff, and Guests. Most of NetID’s will added to Canvas within 24 hours after activation. Additional information can be found on the Rutgers NetID website.

If you are unable to use your NetID to log into Canvas after 48 hours, please contact the Canvas help desk at help@canvas.rutgers.edu.

 

Upload Enroll Instructor

The Upload Enroll Instructor job extracts assigned Instructor’s NetIDs from SRDB – Future Course Offering (FCO) / BANNER – Meeting times and Instructor. The assigned Instructor NetID will be added with the “teacher” course role inside the Canvas section.

  • Departmental administrators or course editors with access to edit CourseAtlas or BANNER can add an Instructor for Canvas. Once a change inside the course scheduling system is made, the assigned NetID will be added to the Canvas site the next day.
  • If any instructor assigned to a section is removed at a later date, Canvas will drop the instructor from the Canvas site. If the instructor has already started editing the course site, they will need to contact the help desk or Canvas admin to regain access.

Important: This job relies on Canvas to perform the diffing for instructor enrollments. This means Rutgers sends a file to Canvas listing who currently assigned as an instructor. Any change in the file from the previous file submitted will result in Canvas adding or deleting that instructor enrollment record.

 

Upload Enroll Student

The Upload Enroll Student job extracts the rosters from REGIS and BANNER. Students on the roster will be added with the “student” course role inside the Canvas section.

  • The data source for student enrollments is updated once in the early morning. Any new registrations after this refresh period will not show up until the next day.  Students should expect to see their registered courses listed on their Canvas account within 24 hours** of registration.

** Majority of rosters in Canvas will update within the 24 hour timeframe. However student that registers for a course between 1:00AM – 7:00AM ET will be delayed until the following day.

Important: This job relies on Canvas to perform the diffing for student enrollments. This means Rutgers sends a file to Canvas listing who currently on the RegIndex or CRN roster. Any change in the file from the previous file submitted will result in Canvas adding or deleting that student enrollment record.

 


Frequently Asked Questions

Turnitin Maintenance Event on August 1, 2020, from 11 AM through 5 PM EDT

Turnitin

Turnitin will require a scheduled system maintenance on August 1, 2020, from 11 AM through 5 PM EDT.  During this time, services including Turnitin, Canvas Plagiarism Framework, Feedback Studio, and other services will be unavailable on the Turnitin website and integrations in Canvas. Turnitin will be discontinuing support for Internet Explorer (IE) starting August 31, … Read More