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At 8:43 AM EST, Instructure identified increased page view errors which affected features such as SpeedGrader and DocViewer, which allows users to view linked documents in-line in Canvas. Users received 502/503 errors or “Service is currently unavailable. Try again later.” messages when accessing content in Docviewer. Canvas Engineering team implemented a fix to resolve these … Read More
Rutgers Canvas will remove outdated integrations for Labster and Voicethread on Monday, May 16, 2022. Newer versions of these integrations are currently available in Rutgers Canvas. The migration path from the old integration to the new integration is not seamless for instructors. Course instructors will need to edit external links in their Summer 2022 and … Read More
As of 8:43 AM EST, Instructure identified increased errors which affected features such as SpeedGrader and DocViewer, which allows users to view linked documents in-line in Canvas. Currently, this has resulted in users are receiving 502/503 errors or “Service is currently unavailable. Try again later.” messages when accessing content in Docviewer. Canvas Engineering team is … Read More
Turnitin will require a scheduled system maintenance on January 7, 2022, from 7 PM through January 8 at 3 AM ET. During this time, services including Turnitin, Canvas Plagiarism Framework, Feedback Studio, and other services will be unavailable on the Turnitin website and integrations in Canvas. When will services be unavailable? PT January 7 4:00 … Read More
Starting around 11:06 EST on December 7, 2021, users were experiencing long load times and time-out errors in Canvas; as well as, issues with other services such as Respondus Monitor and Voicethread. These issues were due to an impairment of network devices associated with Amazon Web Services, the hosting provider. Amazon and service vendors worked … Read More
As of 11:05 AM EST, Amazon Web Services is reporting increased errors which is affecting services such as Rutgers Canvas, Kaltura, and Respondus Monitor. Currently, this has resulted in slow page loading and time-out errors. Canvas Engineering team is currently working with Amazon to identify and resolve these issues. You can check the status of … Read More
Turnitin will require a scheduled system maintenance on August 14, 2021, from 11 AM through 1 PM EDT. During this time, services including Turnitin, Canvas Plagiarism Framework, Feedback Studio, and other services will be unavailable on the Turnitin website and integrations in Canvas. When will services be unavailable? PDT August 14 8:00 AM – 10:00 … Read More
Rutgers Canvas Admins made a recent update to some Rutgers Canvas user accounts to bring them in line with best practices for managing Canvas accounts. This had unintended effects on several external applications including Leganto (Reading List), Kaltura, and Zoom. While issues with Reading List and Kaltura are now resolved, Canvas users who receive an error message in while accessing Zoom … Read More
Starting around 12:35 PM EDT on May 14, 2021, users were unable to play videos in Kaltura via Mediaspace and the integration in Rutgers Canvas. At 2:21 PM, Kaltura support collaborated with external vendors on a resolution and mitigation steps. Playback service was restored for the majority of Kaltura customers by 2:37 EST. Rutgers Kaltura … Read More
Videos playback in Kaltura Mediaspace and the Kaltura integration in Canvas is currently unavailable. Users will not be able to Play content mediaspace.rutgers.edu Play Kaltura content embedded on Canvas pages, assignments, or posted as links. Complete Kaltura in-video quizzes. Play content in My Media and Media Gallery in their Canvas courses. Rutgers IT and others are … Read More
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