System Events Archives - Canvas
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Kaltura services are operating normally

Kaltura

Starting around 3:57 PM EST, users were unable to access Kaltura via Mediaspace and the integration in Rutgers Canvas.  Rutgers Kaltura admins determined that authentication processes were not operating as expected.  Working with Rutgers IT staff, Rutgers Kaltura admins determined that the authentication issues were isolated to processes provided by Kaltura.  Kaltura support determined the root … Read More

Kaltura Services Unavailable

Kaltura

Kaltura Mediaspace and the Kaltura integration in Canvas is currently unavailable.  Users will not be able to log into mediaspace.rutgers.edu View Kaltura content embedded on Canvas pages, assignments, or posted as links. Complete Kaltura in-video quizzes. Access My Media and Media Gallery in their Canvas courses. Rutgers IT and others are working to resolve this issue. … Read More

Amazon Web Services Errors affecting Canvas, Kaltura, and other services

As of 11:05 AM EST, Amazon Web Services is reporting increased errors which is affecting services such as Rutgers Canvas, Kaltura, and Respondus Monitor.  Currently this has been mostly in attempts to access New Quizzes but is not limited to that feature of Canvas. Canvas Engineering team is currently working with Amazon to identify and … Read More

Canvas Changes for Spring 2021

This announcement is intended for Rutgers Camden, Newark, and New Brunswick. The message below does not apply to students at Rutgers Biomedical and Health Sciences. Start Date: Monday, November 23rd, 2020 Summary: The Office of Information Technology will be rolling out the next phase in the Transition to Canvas. Starting on Monday, November 23, 2020, … Read More

Canvas Provisioning is the integration between Canvas LMS and Rutgers Course Scheduling and Student Information Systems. The current supported systems are REGIS and BANNER.

The Canvas Provisioning services are developed and maintained by the Office of Information Technology (OIT) – Enterprise Application Services.

 

Canvas Provisioning Process

Canvas provisioning handles the daily creation and management of courses, sections, users, and enrollments in Canvas. This process is handled in 4 separate jobs every morning (7 days a week).

The time schedule below represents when the upload begins, processing times will vary depending on Canvas and how many active terms are running.

  • 7:35AM ET – Upload Courses and Sections
  • 8:00AM ET – Canvas NetID Activation
  • 9:00AM ET – Upload Enroll Instructors
  • 9:30AM ET – Upload Enroll Students (including Mirror Sites)**

** RBHS have multiple terms running at the same time. The Upload Enroll Student uploads a separate file for each term code. It may take up to one hour for this job finished updating in Canvas.


Upload Courses and Sections

The Upload Courses and Sections job extracts active offerings from the Rutgers course scheduling systems and creates a single Canvas course site with one section for each RegIndex/CRN.

  • This job only adds new Canvas sites. This job does not delete Canvas sites if a class is canceled or changed inside the course scheduling system.
  • If a school changes the section number or regIndex/CRN, a separate course and section will be created. The inactive course and section will remain in Canvas.
  • Only the OIT Administrators and Canvas help desk have the permissions to delete courses and sections.

 

Canvas NetID Activation

The Canvas NetID Activation job extracts newly activated or recently updated NetIDs at Rutgers and creates the user account in Canvas. User accounts are set up for active Students, Faculty, Staff, and Guests. Most of NetID’s will added to Canvas within 24 hours after activation. Additional information can be found on the Rutgers NetID website.

If you are unable to use your NetID to log into Canvas after 48 hours, please contact the Canvas help desk at help@canvas.rutgers.edu.

 

Upload Enroll Instructor

The Upload Enroll Instructor job extracts assigned Instructor’s NetIDs from SRDB – Future Course Offering (FCO) / BANNER – Meeting times and Instructor. The assigned Instructor NetID will be added with the “teacher” course role inside the Canvas section.

  • Departmental administrators or course editors with access to edit CourseAtlas or BANNER can add an Instructor for Canvas. Once a change inside the course scheduling system is made, the assigned NetID will be added to the Canvas site the next day.
  • If any instructor assigned to a section is removed at a later date, Canvas will drop the instructor from the Canvas site. If the instructor has already started editing the course site, they will need to contact the help desk or Canvas admin to regain access.

Important: This job relies on Canvas to perform the diffing for instructor enrollments. This means Rutgers sends a file to Canvas listing who currently assigned as an instructor. Any change in the file from the previous file submitted will result in Canvas adding or deleting that instructor enrollment record.

 

Upload Enroll Student

The Upload Enroll Student job extracts the rosters from REGIS and BANNER. Students on the roster will be added with the “student” course role inside the Canvas section.

  • The data source for student enrollments is updated once in the early morning. Any new registrations after this refresh period will not show up until the next day.  Students should expect to see their registered courses listed on their Canvas account within 24 hours** of registration.

** Majority of rosters in Canvas will update within the 24 hour timeframe. However student that registers for a course between 1:00AM – 7:00AM ET will be delayed until the following day.

Important: This job relies on Canvas to perform the diffing for student enrollments. This means Rutgers sends a file to Canvas listing who currently on the RegIndex or CRN roster. Any change in the file from the previous file submitted will result in Canvas adding or deleting that student enrollment record.

 


Frequently Asked Questions

Turnitin Maintenance Event on August 1, 2020, from 11 AM through 5 PM EDT

Turnitin

Turnitin will require a scheduled system maintenance on August 1, 2020, from 11 AM through 5 PM EDT.  During this time, services including Turnitin, Canvas Plagiarism Framework, Feedback Studio, and other services will be unavailable on the Turnitin website and integrations in Canvas. Turnitin will be discontinuing support for Internet Explorer (IE) starting August 31, … Read More

Canvas Maintenance event on March 25, 2020 from 12-12:30 AM EST

Instructure, the parent company of Canvas, will perform a maintenance event on Rutgers Canvas on Wednesday, March 25, 2020. This event will last up to 30 minutes and will start at 12:00 AM EST (4:00 AM UTC). In response to the rapid increase in online presence across the globe, Instructure will be performing database maintenance … Read More

Canvas Conferences: Viewer Webcam Sharing Disabled

Blindside Networks, the parent company of Canvas Conferences, has informed Rutgers Canvas that the ability of viewers to see fellow participant web cameras has been disabled.  Moderators will still be able to share their web cameras, see up to 20 participant web cameras,  and viewers will be able to view the moderator web camera stream. … Read More

Canvas New Quizzes maintenance event on January 12, 2020 at 1 AM ET

Instructure, the parent company of Canvas, will perform a maintenance event on Rutgers Canvas on Sunday, January 12, 2020. This event will last up to 60 minutes and will start at 1:00 AM EST (6:00 AM UTC). This maintenance event will affect the ability to access the New Quizzes feature within Rutgers Canvas for up … Read More

New Gradebook & Analytics: Change your workflow in 2020

New Gradebook As previously announced, Instructure will enforce features that were previously optional. This enforcement will affect the workflow for instructors.  Prior to course launch for Spring 2020, instructors should review the following resources to become familiarized with the New Gradebook.  All Fall and Winter courses were updated on November 26, 2019 to use the … Read More