Starting around 8:41 PM EST on January 23, 2023, users were unable to play videos in Kaltura via Mediaspace and the integration in Rutgers Canvas. At 1:22 PM, Kaltura engineers identified the cause and implemented a fix. Playback service was restored for the majority of Kaltura customers by 12:47 EST. Rutgers Kaltura admins confirmed that … Read More
Rutgers Canvas has upgraded the Zoom integration to the latest learning tool standards and is currently available for use. Core functionality has not changed. The existing integration was upgraded on December 22, 2022 at 9:15 AM. Existing links in all your Canvas courses (and prior semesters) have not been altered. Future and past meeting information … Read More
At of 2:07 pM EST, Instructure identified increased errors which are causing slowness and errors when accessing Canvas. Users received an error message stating “This website is under heavy load (request timed out) We’re sorry, too many people are accessing this website at the same time. We’re working on this problem. Please try again later.”a … Read More
As of 2:07 pM EST, Instructure identified increased errors which are causing slowness and errors when accessing Canvas. Currently, this has resulted in users receiving an error message stating “This website is under heavy load (request timed out) We’re sorry, too many people are accessing this website at the same time. We’re working on this … Read More
Canvas Provisioning is the integration between Canvas LMS and Rutgers Course Scheduling and Student Information Systems. The current supported systems are REGIS and BANNER.
The Canvas Provisioning services are developed and maintained by the Office of Information Technology (OIT) – Enterprise Application Services.
Canvas Provisioning Process
Canvas provisioning handles the daily creation and management of courses, sections, users, and enrollments in Canvas. This process is handled in 4 separate jobs every morning (7 days a week).
The time schedule below represents when the upload begins, processing times will vary depending on Canvas and how many active terms are running.
- 6:00AM ET – Upload Demographic Base Sites Students
- 7:35AM ET – Upload Courses and Sections
- 8:00AM ET – Canvas NetID Activation
- 8:30AM ET – Upload Enroll Instructors
- 9:00AM ET – Upload Enroll Students (including Mirror Sites)**
** RBHS have multiple terms running at the same time. The Upload Enroll Student uploads a separate file for each term code. It may take up to one hour for this job finished updating in Canvas.
Upload Courses and Sections
The Upload Courses and Sections job extracts active offerings from the Rutgers course scheduling systems and creates a single Canvas course site with one section for each RegIndex/CRN.
- This job only adds new Canvas sites. This job does not delete Canvas sites if a class is canceled or changed inside the course scheduling system.
- If a school changes the section number or regIndex/CRN, a separate course and section will be created. The inactive course and section will remain in Canvas.
- Only the OIT Administrators and Canvas help desk have the permissions to delete courses and sections.
Canvas NetID Activation
The Canvas NetID Activation job extracts newly activated or recently updated NetIDs at Rutgers and creates the user account in Canvas. User accounts are set up for active Students, Faculty, Staff, and Guests. Most of NetID’s will added to Canvas within 24 hours after activation. Additional information can be found on the Rutgers NetID website.
If you are unable to use your NetID to log into Canvas after 48 hours, please contact the Canvas help desk at email@example.com.
Upload Enroll Instructor
The Upload Enroll Instructor job extracts assigned Instructor’s NetIDs from SRDB – Future Course Offering (FCO) / BANNER – Meeting times and Instructor. The assigned Instructor NetID will be added with the “teacher” course role inside the Canvas section.
- Departmental administrators or course editors with access to edit CourseAtlas or BANNER can add an Instructor for Canvas. Once a change inside the course scheduling system is made, the assigned NetID will be added to the Canvas site the next day.
- If any instructor assigned to a section is removed at a later date, Canvas will drop the instructor from the Canvas site. If the instructor has already started editing the course site, they will need to contact the help desk or Canvas admin to regain access.
Important: This job relies on Canvas to perform the diffing for instructor enrollments. This means Rutgers sends a file to Canvas listing who currently assigned as an instructor. Any change in the file from the previous file submitted will result in Canvas adding or deleting that instructor enrollment record.
Upload Enroll Student
The Upload Enroll Student job extracts the rosters from REGIS and BANNER. Students on the roster will be added with the “student” course role inside the Canvas section.
- The data source for student enrollments is updated once in the early morning. Any new registrations after this refresh period will not show up until the next day. Students should expect to see their registered courses listed on their Canvas account within 24 hours** of registration.
** Majority of rosters in Canvas will update within the 24 hour timeframe. However student that registers for a course between 1:00AM – 7:00AM ET will be delayed until the following day.
Important: This job relies on Canvas to perform the diffing for student enrollments. This means Rutgers sends a file to Canvas listing who currently on the RegIndex or CRN roster. Any change in the file from the previous file submitted will result in Canvas adding or deleting that student enrollment record.
Frequently Asked Questions
Canvas administrators will only delete course sites that have been canceled by the department or scheduling office. By default, Canvas live course sites are set up unpublished and not accessible to students.
As best practice, we recommend all instructors to reach out to their students as early as possible and provide them a welcome email with instructions on how to access their course.
Names listed on the schedule of classes are for display only. There is a separate field in the Rutgers Course Scheduling System and BANNER which Canvas uses to add Teachers to Canvas sites.
Please make sure your NetID or A# is assigned as the instructor inside these systems. Additional information can be found on the Live Course Site page.
First thing to do is make sure the course site you are viewing is a live course site.
- The course should be associated with a Winter, Spring, Summer, or Fall term label listed on the top left; above the course navigation menu.
- If there are no students in the course at all, then it is possible changes were made in the course scheduling system and this site is no longer active.
During add/drop periods, it may take over 24 hours for students to appear on your Canvas roster. This will depend on the time they register.
If your Canvas roster remains inaccurate for more than 48 hours, please email firstname.lastname@example.org and include your Canvas site URL.
All faculty assignment and student enrollments processed by Canvas Provisioning cannot be edited by the teacher. If a student has dropped a course, Canvas will remove the student within 24 hours of the change.
Note: Instructors can still add other people into their course as a student, teacher, or TA. Canvas will allow the instructors to remove these users they have manually added.
The Office of Information Technology has scheduled a system maintenance which will postpone Canvas rosters updates on Sunday, August 28th, 2022. Students who have added or dropped a course on Saturday, August 27th will see the changes reflected in their Canvas accounts on Monday, August 29th. If the class has already started and you need … Read More
The NimblyWise and Credo Reference tutorials have been upgraded in Canvas from LTI 1.1 to LTI 1.3, and the new links have been uploaded into Canvas Commons for download into Canvas courses. For instructors who use any of the tutorials in their Canvas course site(s), the existing tutorials must be removed from your current and … Read More
Rutgers Canvas is pleased to announce that the Kaltura upgrade is complete. LTI 1.3 will provide greater security and ease of use for users. What has changed? My Media is renamed My Kaltura Media and Course Gallery is renamed Kaltura Course Gallery to reduce confusion. My Kaltura Media has moved from the course navigation to … Read More
Turnitin has scheduled an 8-hour system maintenance on July 8, 2022, from 7 PM through July 9 at 3 AM ET. During this time, services including Turnitin, Canvas Plagiarism Framework, Feedback Studio, and other services will be unavailable on the Turnitin website and integrations in Canvas. When will services be unavailable? PT July 8 4:00 … Read More
At 8:43 AM EST, Instructure identified increased page view errors which affected features such as SpeedGrader and DocViewer, which allows users to view linked documents in-line in Canvas. Users received 502/503 errors or “Service is currently unavailable. Try again later.” messages when accessing content in Docviewer. Canvas Engineering team implemented a fix to resolve these … Read More