Issues with viewing Zoom recordings in Canvas - Canvas Skip to main content

Issues with viewing Zoom recordings in Canvas


Students attempting to access Zoom meeting recordings in Canvas are unable to play the recording. When the recording opens in a tab, the meeting password is not included.To allow access to meeting recordings in Canvas, course instructors will need to do the following for each recording.

screencap of zoom recording share dialog

  1. Log into the Rutgers Zoom web portal.
  2. Access Recordings in the left-hand navigation.
  3. For each recording to be viewed in Rutgers Canvas, click Share.
  4. Under Who can view, change the drop down to Everyone with the recording link.
  5. Click Share Settings.
  6. Uncheck the box next to Passcode.

Advanced sharing dialog for zoom

  1. Click Save.

Rutgers IT is working with Zoom to resolve this issue.