Update on Proctortrack issues - Canvas Skip to main content

Update on Proctortrack issues

As previously announced, the Proctortrack software used for remote assessments in Canvas and Sakai was shut down by its parent company this week, and it is unclear if Proctortrack will be available again. The situation with Proctortrack is untenable, and Rutgers is now working diligently to find alternative options for remote proctoring as quickly as possible. As we do so, we are aiming to ensure a vetting process that is speedy, thorough, and attentive to the issues surrounding Proctortrack.

We understand the concerns of students related to privacy and security with remote proctoring. At the same time, we recognize the desire by faculty to have reliable solutions for assessments conducted remotely. With this in mind, we are working with academic leadership at the university to review guidelines and processes surrounding the use of remote proctoring.

We recognize that this adds to the challenges of a semester that’s already far from normal, but rest assured that the University administration, the Office of Information Technology, and academic support staff will continue to respond to the emerging issues created by the pandemic and the unexpected disruption with proctoring to best support our faculty and students. Additional information on alternatives to Proctortrack will be provided early next week via the learning management systems in use for courses.