Reasons Canvas may not find a specific person

Depending on campus, school, or department permissions, sub-account admins, teachers, and TA’s can add users to any course site they have access to. If you receive an error stating the user could not be found, it may be one of these reasons:

• You are entering a different email address than the one associated with the Canvas account. Try adding them by their Rutgers NetID.
• If the NetID is also not coming up, it is possible their account is not active in Canvas. Accounts are created daily. After 24 hours, please contact the Rutgers Canvas Help Desk.
• If you are trying to add someone who is not affiliated with Rutgers, they will require an email account to access Canvas. Only administrators can create an email login account. Please send a Canvas account activation request.

Canvas Account Activation Requests

Please send an email to the Canvas Help Desk for account activations.

For activating faculty, staff, or students, include their Rutgers NetID.

For activating guests or non-credit users, use the form for Guest Account Requests.