What do I do when I click on Zoom in Canvas and receive an error message?


When clicking on Zoom for the first time, instructors may see an error message that indicates an invalid email address.

warning message for zoom. Invalid email

To connect your Canvas account to Zoom, your email address in Canvas must be in the format of netid@rutgers.edu. An email address with the format netid@domain.rutgers.edu and firstname.lastname@rutgers.edu will cause this error, since Zoom accounts are created as netid@rutgers.edu.

To change your default email address, you must first add another email address as a contact method; then you can change your default email address in Canvas.

 

Add your netid@rutgers.edu email address to Canvas

  1. In Global Navigation, click the Account link (1), then click the Settings link (2).

         Open User Settings

  2. In the Email Addresses section, click the Add Email Address link.

         +email address under Ways to Contact

  3. Type in the email address you want to add in the text field. When you are finished, click Register Email.

         Register email address

  4. Open your email account you just added. Click the link that is in the email to finish registering the additional email address. You may have to check your junk mail folder. If you need to resend the confirmation, click the Re-Send Confirmation link.

         Confirm email address

 

Set your default email address

  1. In the Ways to Contact sidebar, under Email Addresses, you can tell what email address is your default by the star icon next to the email address.

         View Email Addresses

  2. To choose a new default email address, hover over the email address and a faint star icon will appear. Click the star icon.

         Choose Default Email Address

To use the Zoom integration, your default email address must be netid@rutgers.edu. Email addresses using firstname.lastname@rutgers.edu and netid@domain.rutgers.edu are not valid Zoom email addresses.