Trouble Accessing your VoiceThread Account


When you click on a VoiceThread link, you see a page titled “VoiceThread Account Verification”

This means you already had a VoiceThread account under your email address, and the system is now trying to connect that existing account with your profile. You’ll only need to complete this step once. To proceed through this page:

  1. Click on Verify By Email.
  2. Check your email for the message from VoiceThread.
  3. Click on the verification link in that email.

Is it asking you to sign in?

You may be asked to sign in to Voicethread. This happens because the Voicethread session expires before your Canvas session expires.  Refresh your page to refresh your Voicethread session.  You do not need to create or enter a password unless you plan to access Voicethread through the stand-alone website or the mobile app.

Having Issues with Audio or Video

Visit the VoiceThread website to resolve any VoiceThread recording issues you may have.

Additional resources

For additional learning opportunities, there are Workshops & Webinars offered by the Office of Instructional Design.