Often students are unsure if their specific hardware setup will allow them to use Proctortrack. While a detailed list of supported operating systems and browsers is available on Proctortrack.com, students often prefer to just test their own system themselves. Keep in mind that Chrome and Firefox are the recommended browser. While Proctortrack will work in other browsers, the user experience is far superior in Chrome.
The onboarding process gives students the opportunity to make sure everything is working correctly during low-pressure circumstances. It also gives students time to make any changes to their system well before the first exam.
Students can fail onboarding for the following reasons:
- Facial scan missing or insufficient
- ID scan missing or insufficient
- ID scan shows invalid ID
- Knuckle scan missing or insufficient
- Environment lighting insufficient
If a student fails the onboarding exam, they will receive a notification listing the specific reasons for failure and be asked to re-take the onboarding exam.
For students onboarding appears exactly the same as a normal exam, to help familiarize them with the testing environment.
If you have any questions, please do not hesitate to contact Verificient support:
- Proctortrack support: firstname.lastname@example.org, 1-844-753-2020