Many Canvas courses use Collaborations, powered by Google, to share documents and assignments.

The following best practices will ensure you have access to your documents.

• Add a Google Account email address to your Canvas Account as an additional contact method.
  • The Rutgers email domain “@rutgers.edu” is not a Google Account; however “@scarletmail.rutgers.edu” or “@gmail.com” is.
  • You can activate your Scarletmail account at Rutgers by visiting the NetID Activation page and clicking the ‘Service Activation’ link.
  • The Google account does not have to be the default email account but it must be listed in the user’s profile and the email address must be confirmed in your Canvas Account Settings.
• When authorizing Google, users should only be signed into one Google account or use a private browser tab (incognito). 
• If you have previously shared a different gmail account than the one you intend to use or get the request access screen you will need to Clear your browser’s cache & cookies before Authorizing another google account.
• If you access your Canvas Collaboration document and are prompted to Request Access, then complete the steps above to associate a Google email Account with your Canvas Account and ask your instructor to re-share the document via Canvas Collaborations.
• If you access your Canvas Collaboration document and have View Only access to the Canvas Collaboration, please close the Collaboration, navigate to your Canvas Account settings, and in the Approved integrations section, please click on the trash can to remove the token for Google LTI.