Proctortrack changes for Spring 2020 - Canvas
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Proctortrack changes for Spring 2020

Rutgers and Verificient, the parent company of Proctortrack, is pleased to announce two changes to the user workflow which will address issues arising from the surge of exams as institutions across the world move courses online in response to the COVID-19 pandemic.

Currently, Proctortrack is a passive remote online proctoring solution integrated in Canvas and Sakai. After an exam session has been processed by automated processes (artificial intelligence or AI), each session is manually reviewed by Proctortrack (human review) to remove false flags and to improve machine learning.

Change 1: Proctoring data available prior to human/manual review

The demand for proctoring during this unprecedented period has resulted in a backlog of sessions for manual review. Proctortrack will make the proctoring data (video, desktop screenshots, and AI-generated exam policy violations) available before the human review is completed.

Initially, this will result is a high number of violations in the exam report. However, an instructor will have session data available within a few hours. Captured screenshots and webcam recordings will aid the instructor to make an informed decisions if a student contacts them or if the instructor must release the assessment grade before the proctoring sessions have been reviewed. The instructor may make an informed decision to withhold grades based on raw session data.

The Proctortrack dashboard will clearly differentiate between AI-generated violation report and completed manually reviewed report (current workflow).

For instructors who prefer the current workflow, this will not alter. Exam sessions will be manually reviewed by Proctortrack. The exam sessions will be reviewed by Proctortrack. For instructors who prefer the traditional workflow, please review exam sessions after Proctortrack human review.

This change will take effect on Saturday, March 28, 2020.

Change 2: Omit student photo ID scan for non-onboarding exams.

A photo ID scan will still be required during onboarding. During a proctored assessment, this requirement will be omitted to reduced false flags due to reflections. It will improve the student experience and privacy. Facial scans will still be required to assert the student is the same person as the one who took the onboarding quiz.

This will reduce processing time and false flags.

This change is planned to be released by March 30, 2020.